Frequently Asked Questions
Everything you need to know about shopping with POSSE.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I find the right size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, POSSE ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I care for my POSSE garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment label. Most of our linen and silk pieces require hand washing or dry cleaning.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed immediately. Please contact our support team within one hour of purchase if you need to make urgent changes.